Terms of Service

Last updated: June 19, 2026

1. Who we are

DCIM is operated by SNY SOLUTIONS LDA, PT514398140, Portugal. In these Terms, DCIM, we, us and our refer to SNY SOLUTIONS LDA.
You can contact us at [email protected].

2. Agreement

These Terms govern your access to and use of DCIM, including the website, customer services, software subscriptions, license keys, self-hosted software, updates, support and any professional services agreed in writing.
By ordering, downloading, installing, accessing or using DCIM, you agree to these Terms. If you act for a company or other organisation, you confirm that you have authority to bind that organisation.
If a signed agreement, quote, order form or invoice contains specific terms for your purchase, those specific terms apply to that purchase if they conflict with these Terms.

3. Business customers only

DCIM is intended for business customers, hosting providers, datacenters and professionals acting for commercial or professional purposes.
By placing an order or using DCIM, you confirm that you are not acting as a consumer. We may refuse, cancel or terminate access if we reasonably believe that the service is being purchased or used outside this business scope.

4. Definitions

  • Customer, you and your mean the business or organisation using DCIM.
  • Software means the DCIM application, dashboard, API, agent and related components.
  • Services means the Software, subscriptions, licensing, updates, support and professional services.
  • License Key means the key or certificate used to activate and validate a DCIM subscription.
  • Self-hosted Instance means a DCIM installation operated in an environment controlled by you.
  • Managed Server means a server, device or infrastructure asset managed through DCIM and counted for license or billing purposes.

5. Orders and acceptance

Product information on our website is not a binding offer. When you place an order, you make an offer to purchase the relevant Services.
We may accept an order by issuing a license, enabling access, starting delivery of the Services or confirming acceptance in writing. We may refuse or cancel an order where there are reasonable grounds, including suspected fraud, misuse, sanctions risk, payment issues or breach of these Terms.

6. License grant

Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable and non-sublicensable license to install and use DCIM during the active subscription period.
Unless we agree otherwise in writing, each license is limited to one production self-hosted instance, the licensed domain and the managed server limit or usage rules shown in your order, customer portal, license certificate or invoice.
We retain all ownership and intellectual property rights in DCIM, including the Software, documentation, trademarks, release packages and related materials. You receive only the rights expressly granted in these Terms.

7. License restrictions

You must not:
  • sell, rent, lease, sublicense, distribute or transfer DCIM or a License Key to another party;
  • share, publish or disclose a License Key, token, certificate or private release URL;
  • copy, modify, adapt or create derivative works from DCIM except as allowed by law or agreed in writing;
  • reverse engineer, decompile, disassemble or attempt to derive source code except where mandatory law allows it;
  • remove notices, alter licensing data or bypass technical protection, activation, update or license verification mechanisms;
  • manipulate managed server counts, usage data, database records or configuration to reduce fees or avoid license limits;
  • use DCIM to provide an unlawful service or violate applicable laws, export controls or sanctions.

8. Trial licenses

We may offer a 14-day free trial or another evaluation period stated on the website or in writing. Trials are provided for evaluation only and may be limited, refused, extended or terminated at our discretion.
A trial does not automatically create a paid subscription unless you place an order or otherwise agree to continue with paid Services.

9. Fees, billing and taxes

Fees are charged according to the pricing shown on our website, customer portal, order form or invoice. Unless stated otherwise, DCIM is priced per managed server per month and prices are exclusive of VAT and other taxes.
Subscription fees are payable in advance for the applicable billing period. You are responsible for keeping payment, billing and tax details accurate and up to date.
If a payment is late, fails or is reversed, we may suspend access, stop license renewals, disable updates or terminate the Services after reasonable notice where legally required.

10. Renewal, cancellation and refunds

Subscriptions renew for successive billing periods unless cancelled before the renewal date through the customer portal or another written method accepted by us.
Cancellation normally takes effect at the end of the current paid period. Unless required by law or agreed in writing, prepaid fees are non-refundable and we do not provide pro-rata refunds for unused time.

11. Customer responsibilities

You are responsible for your Self-hosted Instance, including server resources, network access, firewall rules, backups, updates, user management, credentials, local security controls and compliance with laws that apply to your use of DCIM.
You are responsible for the accuracy, legality and security of data entered into DCIM, including infrastructure records, customer records, IP address data, DNS data, BMC credentials, API tokens, scripts, ISO files, profiles, jobs and logs.
You must maintain backups before running destructive operations, reinstall workflows, disk wipes, migrations, updates, restores or support actions.

12. Updates, licensing and support

Active subscriptions may receive release access, updates, license certificates and support according to the plan or written agreement that applies to you.
License activation and update checks may validate your License Key, licensed domain, dashboard URL, instance ID, public key, fingerprint hash, release channel, current version and activation IP address.
Support may require logs, configuration details, screenshots, diagnostic output or a support bundle. You must not send secrets unless we specifically request a secure transfer method. Support bundles are intended to exclude raw environment files, database dumps, private keys, BMC passwords, agent tokens, API token secrets and browser or session cookies.

13. Professional services

Installation, configuration, migration, custom development, maintenance and similar services are provided only when agreed in writing.
You must provide timely access, information and decisions needed to perform the agreed work. Delays caused by missing access, incomplete information or customer decisions may change timelines and costs.
Unless agreed otherwise, professional services are accepted when delivered. Any defects must be reported in writing within 14 days of delivery, with enough information for us to reproduce or understand the issue.

14. Third-party services

DCIM may interact with third-party systems such as operating systems, Docker, databases, DNS providers, BMC interfaces, payment providers, email providers, backup storage and other infrastructure services.
We are not responsible for third-party services, outages, breaking changes, limits, fees, credentials, vulnerabilities or data loss caused by those systems.

15. Data protection

Our Privacy Policy explains how we process personal data through DCIM services, licensing, support and product communications.
For data stored in your Self-hosted Instance, you are responsible for deciding what data is entered, how it is used, who can access it and whether your use complies with applicable data protection laws.

16. Confidentiality

Each party must keep confidential non-public information received from the other party in connection with the Services. Confidential information may be used only for the purposes of providing, receiving or supporting the Services.
This obligation does not apply to information that is public, already known, independently developed, lawfully received from another source, or required to be disclosed by law.

17. Suspension and termination

We may suspend or terminate access to DCIM, license renewal, updates or support if you fail to pay fees, breach these Terms, misuse the Services, create a security risk, violate laws, infringe rights or attempt to bypass license controls.
On termination, your right to use DCIM ends and you must stop using the Software unless we agree otherwise in writing. Sections intended to survive termination remain in effect, including payment obligations, license restrictions, confidentiality, liability limits and governing law.

18. Warranty disclaimer

DCIM is provided on an as-is and as-available basis to the maximum extent permitted by law. We do not warrant that DCIM will be uninterrupted, error-free, compatible with every environment, or suitable for every infrastructure workflow.
You are responsible for testing DCIM, updates, scripts, provisioning workflows and destructive operations before using them in production.

19. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, business interruption, loss of goodwill, loss of data, failed provisioning, downtime, security incidents or replacement costs.
To the maximum extent permitted by law, our total liability for any claim relating to the Services is limited to the fees you paid to us for the affected Services during the three months before the event giving rise to the claim.

20. Changes to Services and Terms

We may improve, modify, suspend or discontinue features, release channels, pricing, packaging or Services. If we materially change these Terms, we will make the updated version available and, where appropriate, notify affected customers.
Continued use of DCIM after updated Terms take effect means you accept the updated Terms. If you do not agree, you must stop using DCIM and cancel the affected subscription before the next renewal.

21. General terms

You may not assign or transfer these Terms or your license without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets.
If any part of these Terms is invalid or unenforceable, the remaining parts remain in effect. Failure to enforce a right is not a waiver of that right.
Neither party is liable for delay or failure caused by events beyond reasonable control, except that payment obligations remain payable for Services already provided.

22. Governing law

These Terms are governed by the laws of Portugal. Unless mandatory law requires otherwise, the courts of Portugal have jurisdiction over disputes relating to these Terms or the Services.